About the Product

What surfaces can LUNÉA Probiotic Floor Cleaner be used on?

LUNÉA is designed for everyday cleaning of hard floors. For delicate, untreated, or specialty flooring, we recommend checking the flooring manufacturer's care instructions before use.

Does LUNÉA need to be diluted?

Yes. Dilute at a ratio of 1:200. Please determine the required amount of cleaner based on your water tank capacity.

What are the benefits of using LUNÉA for floor cleaning machines?

You’ll get a much cleaner robot! LUNÉA’s low-foam, fresh-scented formula is specifically designed for smart cleaning equipment. It effectively prevents clogging while helping reduce residue and odor buildup inside the entire cleaning system, keeping your machine fresh and performing at its best.

Does it leave streaks or water marks?

LUNÉA is formulated for a clean, streak-free finish with minimal wiping when used as directed.

Can LUNÉA help with pet odors?

Yes. The probiotic formula helps break down odor-causing organic residue, making it suitable for everyday household cleaning where pet odors are a concern.

Is LUNÉA suitable for homes with children and pets?

LUNÉA is formulated with gentle probiotics and without harsh chemicals. Use only as directed and keep the undiluted product out of reach of children and pets.

About Orders & Shipping

Where can I buy LUNÉA?

Currently, all orders are processed securely through our Official Amazon Store. Simply click the "Buy on Amazon" button on any product page, and you will be redirected to Amazon to complete your purchase with full A-to-z buyer protection.

Stay tuned! We are currently working on enabling direct checkout right here on our official website very soon.

How is my order shipped and delivered?

Since all purchases are completed via Amazon, your orders are fulfilled and delivered directly by Amazon Logistics (FBA). This ensures fast, reliable shipping, standard package tracking, and Amazon-level customer delivery service.

What are the shipping options and delivery times?

Shipping speeds and options depend on your Amazon account and membership status:
• Amazon Prime Members: Free 1-Day or 2-Day Shipping on eligible items.
• Standard Shipping: Standard delivery speeds apply as displayed at the Amazon checkout page.

Can I buy directly on this website in the future?

Yes, stay tuned! We are actively upgrading our website to support direct native checkout. Soon, you will be able to order directly from our site and enjoy exclusive brand promotions, bundle deals, and loyalty rewards. Sign up for our newsletter below to be the first to know when direct shopping goes live!



How do I track my order?

After completing your purchase on Amazon, you will receive an order confirmation email from Amazon with your tracking details. You can also log into your Amazon account and check your tracking status under "Your Orders".

Do you offer international shipping?

International availability depends on the Amazon store region and Amazon’s Global Shipping program. Please check the shipping details on our Amazon product page at checkout to see if delivery to your country is supported.

Who should I contact if I have an issue with my delivery?

For immediate updates regarding shipment delays or package delivery issues, you can contact Amazon Customer Service directly via your Amazon order page. You are also welcome to reach out to us via our Contact Us page, and our support team will be happy to assist you!

How can I get help with product or customer support questions?

We are always here to help! You can reach out to us through either of the following channels:

Via Our Website: Head over to our Contact Us page to fill out the form or drop us an email directly. Our support team will get back to you within 24 hours.

Via Amazon: If you prefer or have already placed an order on Amazon, click on our seller name on the product page or in "Your Orders", then select "Ask a Question".

About Our Brand

What is LUNÉA?

LUNÉA is dedicated to delivering high-performance, eco-friendly cleaning solutions for modern homes. We formulate safe, gentle, and highly effective products that tackle everyday dirt while caring for your family.

How is LUNÉA different from other cleaners?

Unlike traditional cleaners that only offer temporary surface cleaning, LUNÉA combines a powerful blend of probiotics and prebiotics with plant-derived, non-toxic ingredients. Our advanced bio-based formula not only removes surface dirt immediately but continues to break down organic residue inside cracks and crevices for days after use, ensuring long-lasting microscopic cleanliness without harsh chemicals, synthetic fragrances, or unnecessary fillers.

Where can I find LUNÉA products?

Currently, our products are available for purchase on our Official Amazon Store
with fast shipping and full buyer protection.

How can I leave a review or feedback?

Your feedback means the world to us!

  • For Amazon Purchases: Log into your Amazon account, go to "Your Orders", find our product, and click "Write a product review".
  • Direct Feedback: You are also welcome to send your thoughts, suggestions, or product experience directly to us via our Contact Us page.

The LUNÉA Collection

  • LUNÉA Probiotic Cleaning Solution, 1-Pack

  • LUNÉA Probiotic Cleaning Solution, 2-Pack
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